Reference

What the Rules Say and What They Mean for You

These terms set out your rights, our obligations, and the conditions under which juan350 operates for eligible players in the Philippines where local law permits. Read them straight — no filler, no buried clauses.

Account EligibilityData & Privacy RightsGCash · Maya · InstaPay ContextContact Paths for Policy QueriesJurisdiction-Dependent Access
juan350 What the Rules Say and What They Mean for You
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

Policy questions are handled through the same support channels as account issues. Raise a legal or data query by live chat, email, or the in-account help form — and flag it clearly as a policy matter so it routes to the right team without delay.

Team online

Live Chat

Open the chat window from your account dashboard. Flag your message as a policy query so it reaches the correct team quickly. Available during published operating hours.

Email Support

Send your data or legal query to our support address listed in the account help section. Include your registered account number for faster routing.

In-Account Help Form

Log in, go to Help, and select the Legal or Privacy category. Attach any relevant screenshots or transaction references tied to GCash, Maya, or InstaPay activity.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your personal data with a clear purpose: account operation, transaction processing, and fraud prevention. Nothing more. Your GCash, Maya, and InstaPay payment references are stored only as long as required by applicable retention rules, and access to that data is restricted to authorised staff only.

Data Handling

Personal data is collected only for account operation and transaction verification. We do not sell your data to third parties or use it for unrelated marketing without your consent.

Cookies and Tracking

We use session cookies to keep your account login stable across mobile and desktop. Analytics cookies track page performance only — never linked to your payment history.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Any change to your registered GCash or Maya number triggers a re-verification step.

Access and Correction Rights

You can request a copy of the data we hold on your account at any time. Corrections to name or contact details are processed through the in-account help form with supporting ID.

Answers to Common Legal and Policy Questions

These are the questions we get asked most often about our terms, data practices, and account rights. If your question is not listed here, raise it through live chat or the in-account help form.

They apply to any person who opens or uses a juan350 account where access is permitted under local law. Eligibility is determined at registration and subject to ongoing review.

Transaction references from GCash, Maya, and InstaPay are stored against your account for verification and dispute resolution. Retention periods follow applicable data rules.

Yes. Submit a data access request through the in-account help form under the Legal or Privacy category. Include your account number and we will respond within the published timeframe.

Certain records are retained for the period required by applicable law even after closure — primarily transaction data linked to GCash, Maya, or InstaPay activity. We notify you of the retention period on closure.

We post an updated version here with an effective date at the top of the document. Continuing to use your account after that date means you accept the revised terms.

Start by contacting support through live chat or email, flagging it as a legal matter. If unresolved, the in-account help form allows you to escalate to a formal complaints path.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.