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Terms Conditions That Govern Your juan350 Account

These terms set out the rules between you and juan350 the moment you open an account. They cover how your account works, what transactions are allowed via GCash, Maya, and InstaPay, and what happens when a dispute needs to be resolved — so read…

Account eligibility rulesGCash, Maya & InstaPay payment termsDispute and suspension processApplicable to Philippines-eligible accountsSubject to local law

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HOW WE HANDLE COMPLIANCE

Account Security and Terms Enforcement

Our approach to enforcing these terms is straightforward: we act on evidence, communicate clearly, and give you a path to contest any decision. Account security checks — including identity verification when a withdrawal is requested — are part of the same compliance framework as these terms. If your account is flagged, you will receive a notice explaining the reason before any suspension takes effect where operationally possible.

Identity Verification

Withdrawals to GCash, Maya, or InstaPay require a verification step. We match the account name to your registered details before releasing funds.

Data Retention

We retain account and transaction records in line with applicable Philippine regulations. You may request a summary of your data by contacting support.

Terms Change Notice

Revisions to these terms are posted on this page. Where we have your contact details confirmed, we send a notification before the change takes effect.

Dispute Resolution

Raise any terms-related dispute through live chat or email. We aim to acknowledge the query promptly and provide a substantive response within a reasonable timeframe.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through the same channels as account and payment support — live chat, email, and in-app messaging — so you do not need a separate process to raise a concern.

Team online

Live Chat

Start a live chat session from within your account dashboard. Available for terms clarifications, account disputes, and payment eligibility questions.

Email Support

Send a detailed query to our support address. Include your account reference and the specific clause you want clarified so we can respond accurately.

In-App Messaging

Use the help button inside the mobile account view. Messages go to the same support queue — useful if you are checking terms on your phone via GCash or Maya.

What These Terms Actually Cover

juan350 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By opening a juan350 account, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. Access to the platform depends on local law and is available only where permitted in your jurisdiction. These terms govern every action tied to your

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account — from registration through to how deposits settle and how account closures are handled. When you fund your account through GCash, Maya, or InstaPay, the transaction is subject to both these terms and the rules of the payment provider you use. We do not override
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those provider rules; where a conflict exists, the stricter rule applies. Accounts are personal. You may hold only one account, and you may not allow another person to access or operate it on your behalf. Any attempt to open duplicate accounts may result in suspension of
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all associated accounts and forfeiture of pending balances. We reserve the right to update these terms at any time. When we do, we will post the revised version on this page and, where practical, send a notification to your registered contact. Continued use of your account
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after a change takes effect means you accept the updated terms. If you disagree, you should stop using the account and contact support to close it.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Questions About These Terms

These answers cover the situations we hear about most from Philippines account holders. If your question is not here, the live chat team can walk you through the relevant clause directly.

Yes. Every transaction — whether you fund via GCash, Maya, or InstaPay — is subject to these terms. The payment provider's own terms also apply alongside ours.

No. Each person may hold only one account. Duplicate accounts violate these terms and may result in suspension and forfeiture of pending balances in all linked accounts.

We post the revised terms on this page and notify you where we have your confirmed contact details. Continuing to use your account after the update means you accept the new version.

Contact support via live chat or email with your account reference and a clear description of the issue. We will review the relevant clause and respond with a substantive position.

Access and eligibility depend on local law. Where local law permits, these terms govern your account in full. Players in Bacolod and elsewhere in the Philippines are subject to the same conditions.

No. Accounts are personal and non-transferable. Allowing another person to access or transact on your account is a breach of these terms and may lead to immediate suspension.

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